Refund & Cancellation Policy

Last updated 11 October 2026

We want every Ruh & Ras ritual to reach you as it left us. Skincare is personal and hygienic, so this policy explains when we can take a product back and how refunds work.

Cancelling an order

• You can cancel your order at any time before it is dispatched. Write to hello@ruhnras.com or call +91 90821 75418 with your order number, and we will refund the full amount.
• Once an order has been dispatched, it can no longer be cancelled.

Damaged, leaking or wrong products

If your order arrives damaged, leaking, defective or different from what you ordered:

• Write to us within 48 hours of delivery with your order number and photos of the product and the outer box. An unboxing video helps us resolve it faster.
• Please keep the product and its packaging until we have resolved it.
• Once we confirm the problem, we will send a replacement or give you a full refund, as you prefer. You do not pay anything to send the product back.

Returns for other reasons

For hygiene and safety, we cannot accept returns of products that have been opened or used, or returns because you changed your mind. If a product does not suit your skin, please stop using it and write to us; we will look at each case with care.

Refunds

• Approved refunds go back to your original payment method within 5 to 7 business days. Your bank may take a few more days to show it.
• If an order is cancelled before dispatch, any shipping charge you paid is refunded too.

Contact

Inside Out Wellness, CIDCO Waluj Mahanagar, Chhatrapati Sambhaji Nagar, Maharashtra 431001, India
Email: hello@ruhnras.com
Phone: +91 90821 75418